Terms of service
⚖️ Terms & Conditions – Our Derma Store
1. Introduction
Welcome to Our Derma Store (referred to as “we”, “our”, “us”, or “the Company”).
By accessing or purchasing from our website www.ourdermastore.com, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all other policies displayed on this website.
If you do not agree, please refrain from using our website.
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2. Business Identity
Our Derma Store is owned and operated by Ja Medicall Solutions India Pvt Ltd, headquartered in Chennai, India.
We provide dermatological, skincare, haircare, and wellness products through an online platform.
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3. Eligibility
You must be at least 18 years of age to purchase products from our website.
By using our services, you confirm that all information you provide is accurate and complete.
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4. Product Information
We strive to ensure that all product information — including descriptions, pricing, and availability — is accurate.
However, errors may occasionally occur. In such cases, Our Derma Store reserves the right to correct errors or cancel orders prior to shipment.
> ⚠️ Disclaimer: All products are for external or nutritional use only, and should be used as directed. They are not intended to replace professional medical advice, diagnosis, or treatment. Always consult your physician or dermatologist if you have specific medical concerns.
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5. Pricing & Payment
All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST.
We accept payments via UPI, Credit/Debit Cards, Net Banking, and Wallets through secure payment gateways (e.g., Razorpay, Shopify Payments).
Cash on Delivery (COD) is available for select pin codes with a small handling charge.
Orders will only be processed once the payment is confirmed.
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6. Shipping & Delivery
We process and dispatch all orders within 24–48 business hours after confirmation.
Delivery timelines, shipping rates, and partner details are available in our [Shipping Policy].
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7. Cancellations, Returns & Refunds
Orders once processed cannot be canceled unless they have not yet been dispatched.
Returns or refunds are accepted only for damaged, defective, or wrong products, in accordance with our [Refund & Replacement Policy].
For hygiene and safety reasons, opened or used products are non-returnable.
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8. Intellectual Property
All trademarks, brand names, logos, product images, and content on this website are the exclusive property of Our Derma Store / Ja Medicall Solutions India Pvt Ltd.
Unauthorized use, reproduction, or distribution of any material is strictly prohibited.
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9. Privacy & Data Protection
Your personal data is collected and used in accordance with our [Privacy Policy].
We never sell or share your data with unauthorized third parties.
All transactions are encrypted and processed through secure channels.
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10. Limitation of Liability
Our Derma Store and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from:
Product misuse or allergic reactions
Inaccurate or incomplete user-provided information
Delays or failures in delivery due to external logistics or natural events
> Always perform a patch test before using new skincare or haircare products.
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11. User Obligations
You agree:
Not to misuse, hack, or disrupt website functionality.
To use our products for personal use only, not for resale.
To provide accurate shipping and contact details.
Violation of these terms may result in suspension of access and possible legal action.
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12. Amendments
Our Derma Store reserves the right to modify these Terms at any time without prior notice.
Updated terms will be posted on this page, and continued use of the website implies acceptance of the revised version.
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13. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India, and any disputes shall fall under the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.
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14. Contact Information
📧 Email: care@ourdermastore.com
📞 Phone: +91-9884725682
🏢 Registered Office:
Ja Medicall Solutions India Pvt Ltd
Chennai, Tamil Nadu, India
