Frequently Asked Questions

OurDermaStore is a dermatologist-focused skincare and haircare platform that helps you address skin and hair concerns through expert guidance, curated products, and personalised care solutions.

OurDermaStore offers guided assessments and access to certified dermatologists. Based on your concern, you receive expert recommendations, a structured care routine, and suitable products to support visible and long-term results.

A personalised care plan is a customised routine designed specifically for your skin or hair needs. It takes into account your concern, skin type, and daily habits, and includes product recommendations along with clear usage guidance.

During an online consultation, you connect with a certified dermatologist via video or chat. You can discuss your concern, share relevant details or images, and receive professional advice tailored to your condition.

After your consultation, you’ll receive a professional care plan that may include product recommendations, usage instructions, and follow-up guidance. You can continue your skincare or haircare journey with confidence and clarity.

Personalised treatment plans can be obtained for your specific skin or hair concerns when youconsult top dermatologistsat ₹249 on Ourdermastore.

Product recommendations are based on your skin or hair concern, assessment responses, and dermatologist guidance. OurDermaStore focuses on recommending products that are suitable, effective, and aligned with your specific needs.

OurDermaStore products are carefully curated dermatology-grade skincare and haircare solutions. They are selected based on safety, efficacy, and clinical relevance, and are suitable for targeted concerns when used as directed.

If you notice any irritation or discomfort, discontinue use immediately and inform our support team or your dermatologist. Mild reactions can occur depending on skin sensitivity, and professional guidance helps ensure safe use.

Shipping charges, if applicable, are clearly displayed at checkout before you place your order. OurDermaStore may offer free shipping on select orders or during promotional periods.

Orders are typically delivered within 3–7 business days, depending on your location and product availability. Estimated delivery timelines are shown at checkout and in your order confirmation.

If your order dispatch is delayed, you’ll be notified via email or SMS. For further assistance, you can contact OurDermaStore’s customer support team with your order details for an update.

Yes, once your order is shipped, a tracking link will be shared via email or SMS. You can use this link to monitor the status of your delivery in real time.